Credit Management & Collections

Giving Credit Where Credit is Due – How To Develop Your Credit Policy: A Step by Step “Little Bit Different” Guide

Did you know that the expression “giving credit where credit is due” can be traced back to a letter written by Samuel Adams in 1777 (that’s one of our American cousin’s Founding Fathers, not the iconic Boston beer of the same name)? It means to acknowledge some accomplishment performed by a person in circumstances [...]

Has your ex (Customer) got you in “the Funk”? A light-hearted guide to recovering from debtor breakup

In our last article, we explored what happens when you have the “Feels” for a Customer and how to avoid debtor heartbreak (check it out here). The “Funk” is that ensuing feeling you get when you realise the Customer you have supported, fought for, gone out on a limb for, and even (rarely) told [...]

Does Your Customer Give You “The Feels”? (a light hearted guide to avoiding debtor heartbreak)

OK, we’ll admit it…..Married at First Sight has been a staple diet in our office for the last couple of months (although it did seem like it would never end). A common theme (outside of selfies, Insta followers, Botox and fake body parts (trout pouts and tattooed hairlines scored well here)) was “THE FEELS”. [...]

PPSA: DID YOU KNOW? Part 2

The PPSA regime has been operating since 2012, yet credit professionals, insolvency experts and legal practitioners alike are still trying to decide whether it’s a blessing or a curse. If you thought you were an expert by now, we recently shared some interesting points here in our PPSA: Did You [...]

PPSA: DID YOU KNOW? Part 1

It seems like there is never ending content on the PPSA out there. It could be easy to feel as though you have read it all, seen it all and know it all. A few weeks ago, we teamed up with CreditorWatch as part of their PPSA series to show [...]

Don’t Gamble With Your Reputation – What The OAIC Report On Notifiable Data Breaches Tells Us

Want to see something truly shocking? Click here to check out a map that shows you global cyber-attack threats in real time happening NOW.  There was a time when a person’s personal information was limited to name, address and date of birth (anything that could identify a person). In today's complex [...]

How About Dem Potatoes? You May Need Fries With This.

Our regulators often get criticised for not being proactive when it comes to looking after those businesses in a vulnerable position due to a lack of bargaining power. Well, the ACCC has quickly moved to give one company an intended roasting for some of its unfair contract terms. Let’s quickly chip away [...]

Banking Behaviour Boils Over: A royal reminder of Director’s Duties

It’s a well-known fable - a frog will immediately jump out of boiling water when suddenly dropped into it; but when gradually heated from tepid water, a frog becomes accustomed and boils alive. We’ve seen several “boiled frogs” at the Banking Royal Commission in recent weeks, with the grilling of [...]

It’s Hammer Time: Can’t Touch This! or… Can You?

Financial distress in business usually manifests itself with non-payment of statutory obligations, including PAYG and superannuation. Those monies rightfully belong to an employee, but also represent an easy target when cash flow dries up. In an attempt to provide transparency and to help prevent this non-payment, the Federal Government’s Digital [...]

Fancy A European Holiday? A Pocket Travel Guide to the GDPR

Why Europe? When we put Privacy into perspective, our modern day Privacy regime is largely driven by developments in the EU, UK and the US. A Global Regulator is not yet a reality, but many countries have introduced laws based on the automatic processing of personal data that have been developing in Europe since [...]